A typo in your email subject line, incorrect targetingparameters, or an unplanned system trigger can turn a successful campaign intoa brand risk. Take instant control with Synerise when campaigns need immediateintervention.

What’s new

We're excited to introduce Mid-campaign Emergency Stop – acritical safety feature that puts you back in control. Now you can halt activecommunications across Email, SMS, Mobile Push, and Web Push channels – evenafter they've started sending.

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Why This Matters

In a fast-paced marketing environment, the ability to reactquickly to mistakes or changing circumstances is crucial. Mid-campaignEmergency Stop gives you the confidence to launch campaigns knowing you have asafety net when things don't go as planned.

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How It Works

The emergency stop functionality operates at two criticalcampaign stages:

·     During Active Sending

When a campaign is in "Sending" status, theemergency stop immediately halts the distribution process. This prevents anyadditional messages from being queued or sent to recipients.

·     Post-Completion Processing

Even campaigns marked as "Finished" may still havemessages being processed by external providers (email servers, SMS gateways,push notification services). The emergency stop ensures these remainingmessages are also halted.

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When a campaign is stopped, the system automaticallygenerates appropriate notSent events:

·     message.notSent for email campaigns

·     sms.notSent for SMS communications

·     push.notSent for mobile push notifications

·     webpush.notSent for web push messages

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This ensures your analytics remain accurate and you cantrack exactly which messages were sent before the stop was initiated.

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